Leadership, Tech and Career Conversation with Carrie Yury, Managing Director responsible for UX Research, Digital Products and Channels at JPMorgan Chase

As we continue to decode tech and take inspiration from leaders leveraging tech to realise meaningful impact, I am excited to invite you to a leadership conversation, titled “Leading User Experience - Invention and Innovation in User Experience & Design” with Carrie Yury on 14 March 2024. Carrie is the Managing Director responsible for UX Research, Digital Products and Channels at JPMorgan Chase. A seamless and engaging user experience is at the core of the success seen by some of the technology companies that have come to dominate the consumer technology market in the last two to three decades. The success of any digital product or service is measured, by many users, against the user experience provided to them by global giants such as Apple, Google, Netflix, Amazon and AirBnB.

Any business that’s focused on digital products and services, provides digital channels for accessing its products and services, has their workforce use technology and digital platforms to deliver their services or engages in e-commerce (this should be every business!) needs to provide their employees and customers with a great user experience. User Experience is something that we’ve come to expect and assume, but what does it take to get user experience right and why should we be thinking of it as more than just slick interfaces?

In an ever changing world, where technology’s massive strides make it urgent to decode IT, we’re excited to have (re)launched the Inno Yolo Leadership, Technology and Career Conversation Series and to bring you this next installment.

I am excited to host you and Carrie as we talk through the importance of going beyond the obvious to invent as well as innovate in the User Experience space.

About Carrie Yury

Carrie Yury is currently the Managing Director responsible for User Experience (UX) Research, Digital Products and Channels at JPMorgan Chase. She has previously held leadership positions at Accenture's Digital Product, Design, UX and Innovation Companies - Accenture Interactive's Fjord and Accenture Song. She has further led, or served as part of, design-focused executive teams, including as an entrepreneur, e.g. CEO and Founder at Yuryka, and member of the executive team, e.g., as Chief Experience Officer at Beyond Curious – a boutique, international, design and marketing agency. She has experience bringing great design and UX to various industries, from high tech and health care to financial services and global development. Carrie’s illustrious leadership journey includes:

• Realising the goal of being a nationally exhibited artist;

• A good half a decade spent as a university lecturer, focused on various visual art forms;

• Making director at a publicly traded company by the age of 30;

• Time spent as a contributor for the Huffington Post in the field of UX and digital innovation;

• Inventing and designing practical approaches for, as well as driving the adoption of an Agile Qualitative Research Methodology while at BeyondCurious; and

• Leading an Innovation Programme for one of the world’s most impactful foundations, where co-developed initiatives were implemented globally.

Carrie is passionate about digital innovation and centering the user wherever design and technology intersect. She uses her skills as a visual artist, her extensive expertise in user centered design and her people leadership skills to deliver user experiences that matter.

She is Co-chair of EPIC2024, prior to which she served as part of the EPIC Conference Committee for more than 7 years. She regularly speaks on innovation, life-centered design, and women in leadership.

A quote on the elegance of simplicity

Since great user experience makes the underlying complexity of digital and new technology solutions appear simple, here’s a great quote from Sir Isaac Newton

Achieving simplicity is not always as easy as it might appear. Join us as we gather around a metaphorical fireside where we celebrate excellence, gain inspiration and broaden our sense of what is possible. Register to join us for the Inno Yolo Leadership Conversation with Carrie Yury. If you have already registered, I look forward to hosting you.