Don't miss out! Leadership Conversation with Carrie Yury

We’ve been made aware that the registration link is not working on the mailer sent earlier. We appreciate the irony of this happening - specifically on the mailer about User Experience, we extend our apologies and ask for your indulgence. We also thank Sibongisipho D. for alerting us to this error which, admittedly, should have been picked up in our own tests. You can register using the button below or the link further down.

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According to the Nielsen Norman Group, a leading authority on User Experience (UX), the UX profession is expected to grow from about 1 million professionals estimated in in 2017 to 100 million professionals active in the field by 2050. This is indicative of how the ever increasing importance of User-, Service-, and Customer Experience in an ever-more-digital world with constantly increasing experience expectations cannot be understated. The way a product or service is experienced by users and customers can be the difference between businesses and start-ups enjoying lasting success at scale and just thudding along. Experience is at the centre of driving technology acceptance and is essential to building and sustaining customer loyalty.

Any business that’s focused on digital products and services, provides digital channels, has their workforce use technology and digital platforms to deliver their services or engages in e-commerce, this should be every business, needs to provide their employees and customers with optimised and seamless experiences. User Experience is something that we’ve come to expect and assume, but what does it take to get user experience right and why should we be thinking of it as more than just slick interfaces?

This is the backdrop to why I am exited to get into conversation with Carrie Yury, the Managing Director responsible for User Experience (UX) Research, Digital Products and Channels at JPMorgan Chase, this Thursday (19:00 PM SAST | 18:00 PM CET | 13:00 PM EDT). The title of this Leadership Conversation is, Leading User Experience: Invention and Innovation in User Experience & Design.

I had the opportunity to work with Carrie when she invited me to join an innovation team she was leading for one the world’s most impactful foundations as Digital and Technology Innovation Subject Matter Advisor. Aside from the joy of the work, I was fascinated by both the passion and high-precision methodology and structure that Carrie and team brought to the creative process. It was more than I had seen before (which is saying a lot for someone who has structured work using methodologies all her working life). Together with foundation team members, we innovated and developed initiatives which later saw global implementation. As such, I am excited to bring you this conversation with an experience leader with global impact and an international design print. Read more about Carrie and register for the conversation below.

About Carrie Yury

Carrie Yury is currently the Managing Director responsible for User Experience (UX) Research, Digital Products and Channels at JPMorgan Chase. She has previously held leadership positions at Accenture's Digital Product, Design, UX and Innovation Companies - Accenture Interactive's Fjord and Accenture Song. She has further led, or served as part of, design-focused executive teams, including as an entrepreneur, e.g. CEO and Founder at Yuryka, and member of the executive team, e.g., as Chief Experience Officer at Beyond Curious – a boutique, international, design and marketing agency. She has experience bringing great design and UX to various industries, from high tech and health care to financial services and global development. Carrie’s illustrious leadership journey includes:

• Realising the goal of being a nationally exhibited artist;

• A good half a decade spent as a university lecturer, focused on various visual art forms;

• Making director at a publicly traded company by the age of 30;

• Time spent as a contributor for the Huffington Post in the field of UX and digital innovation;

• Inventing and designing practical approaches for, as well as driving the adoption of an Agile Qualitative Research Methodology while at BeyondCurious; and

• Leading an Innovation Programme for one of the world’s most impactful foundations, where we co-developed initiatives that were implemented globally.

Carrie is passionate about digital innovation and centering the user wherever design and technology intersect. She uses her skills as a visual artist, her extensive expertise in user centered design and her people leadership skills to deliver user experiences that matter.

She is Co-chair of EPIC2024, prior to which she served as part of the EPIC Conference Committee for more than 7 years. She regularly speaks on innovation, life-centered design, and women in leadership.

Let’s get together with Carrie and unpack what it is that makes great product and service experiences and why innovation and invention are critical to shaping the way we work. Register to join us for the Inno Yolo Leadership Conversation with Carrie Yury. If you have already registered, I look forward to hosting you.